Overview
A standalone pathology lab with three collection centers across Surat unified order management and automated PDF report delivery on Softpital Lab Pro — cutting turnaround time by 87%.
The Challenge
- 1
Orders from three collection centers were phoned in to the main processing lab. Verbal handoffs caused frequent sample mix-ups and missing test requests, requiring callbacks that delayed reports by hours.
- 2
Reports were typed in Microsoft Word, converted to PDF manually, and sent via WhatsApp one at a time. A technician spent 3–4 hours daily on report delivery alone.
- 3
Referring doctors had no visibility into sample status. They called the front desk for updates, consuming another 60–90 minutes of staff time per day.
- 4
Billing across three centers was tracked in separate Excel sheets. Month-end consolidation took 1.5 days and produced frequent reconciliation errors with collection center payments.
The Softpital Solution
All three collection centers now enter orders directly into Softpital via browser. The main lab sees live order status by center. When results are entered, Softpital generates a branded PDF report automatically and delivers it to the patient via WhatsApp and the patient app. Referring doctors can log in to check report status in real time. All three centers share a single billing ledger — consolidated reporting is one click.
Modules deployed
The Results
Average report TAT
6 hours
45 minutes
Manual report typing time
3–4 hours/day
0 (automated)
Sample mix-up incidents/month
8–12
0–1
Month-end billing time
1.5 days
< 2 hours
“Referring doctors used to call us 15 times a day asking 'is the report ready?' Now they check it themselves. Our front desk has time to actually focus on patients. The report PDF comes out looking professional every time — no more Word files.”
Facility name and identifying details are withheld to protect customer privacy. Metrics are customer-reported outcomes. Individual results may vary.